Delete your account and data
You can delete your Nordstern account completely at any time. There are two ways, depending on whether you still have the app on your device.
Option 1: In the app
The fastest way. Deletion happens immediately.
- Open Nordstern and sign in
- Tap "Profile" in the bottom navigation
- Select "Delete account" at the very bottom
- Type the word LÖSCHEN to confirm, then confirm
You will then receive a confirmation email listing every category of data that was deleted.
Option 2: By email, without the app
If you have already removed the app or can no longer sign in, email us with the subject "Delete account" — ideally from the address you registered with:
We delete your account within 30 days and confirm by email. If you write from a different address, we will ask a short security question first.
What gets deleted
- Profile, life vision, wishes and daily goals
- Reflections, gratitude entries and insights
- Coach conversations and stored spoken answers
- Profile pictures and all stored files
- Your customer record at our payment provider; an active subscription bought on the website is cancelled in the process
What we are required to keep
- Invoices and payment records: these are subject to statutory retention periods and remain stored at the payment provider.
- A pseudonymised deletion log (hashed email address, timestamp, deleted categories) as proof that we deleted correctly.
Important for subscriptions bought via the App Store or Google Play
A subscription you bought in the App Store or on Google Play is not cancelled by deleting your account — only the stores themselves can do that. Cancel it there first, otherwise billing continues.
- App Store: Settings → your name → Subscriptions
- Google Play: Play Store → profile picture → Payments and subscriptions → Subscriptions
Questions
Write to us: mail@nordstern.coach · Privacy policy